Website subscription terms

1. The agreement

1.1 These terms are an agreement between you, the business named at checkout ("you"), and Narto ApS, a Danish company with registration number (CVR) 46813227, Lynghusene 26, 4571 Grevinge, Denmark ("Narto", "we").

1.2 You accept these terms when you tick the box at checkout, when you pay, or when you start using the website, whichever happens first. Accepting them electronically has the same effect as a signature.

1.3 The service is for businesses only. You confirm that you are buying for a business and not as a consumer, and that you have the authority to accept these terms on behalf of that business.

1.4 The agreement consists of these terms and the price and plan shown at checkout.

2. The service

2.1 While the subscription runs, you get:

• A website built by Narto for your business.
• Hosting and setup on your domain, including DNS.
• Changes to the website when you ask for them (section 3).
• Inquiries from the forms on your website, sent to your email.
• A report on visits, calls and inquiries every two weeks.
• A monthly review call, if you want one.

2.2 We build the first version before our first call, from public information about your business. The website goes live after your first payment and after you have given us the access we need to your domain. We aim to go live the same day. That depends on your domain provider and on how fast you give us access, so it is a goal and not a guarantee.

2.3 The following are not part of the subscription unless we agree otherwise in writing: text messages, review requests, chat widgets, advertising, search engine campaigns, online shops and online payments on your website, email hosting, custom software, and legal texts for your website such as a privacy policy or terms.

2.4 We may use subcontractors and software tools, including AI tools, to build and maintain the website. We remain responsible to you for their work.

3. Changes to your website

3.1 All changes to your website are included: text, prices, photos, hours, services, new sections and new pages.

3.2 Send requests by email or in the channel we set up for you. We aim to make changes within 24 to 48 hours on business days. That is a target, not a guarantee.

3.3 We may say no to a request that is unreasonable in size or number, that is unlawful or misleading, that would harm the website's security or performance, or that is not about your website.

4. Price, billing and automatic renewal

4.1 The price is USD 147 per month. There is no setup fee. If the checkout page shows a different price, the price at checkout applies.

4.2 The subscription renews automatically every month until it is cancelled. Your card is charged when you sign up and then every month on the same date, through our payment provider Stripe. You authorize us to charge the card on file for each payment that falls due.

4.3 You keep your payment details up to date.

4.4 Prices do not include sales tax, VAT or similar taxes. If such taxes apply to your purchase, they are added or are yours to pay.

4.5 We may change the price with 3 months' notice by email. You can cancel before the new price starts.

5. Missed payments and payment disputes

5.1 If a payment fails, we tell you by email and may try the charge again.

5.2 If a payment is still unpaid 7 days after it was due, we may take the website offline. It comes back online when the payment is made.

5.3 If a payment is still unpaid after 30 days, we may end the subscription.

5.4 If you think a charge is wrong, contact us first at nikolaj@narto.dk and give us 10 business days to sort it out before you dispute the charge with your bank or card issuer.

5.5 If you dispute a charge that was correctly made under these terms, that is a breach of these terms. We may take the website offline while the dispute is open, and you owe us the disputed amount and any dispute fee our payment provider charges us.

6. Refunds

Payments are not refunded, including for a month that has started or a month in which you did not use the website. The only exception is in section 9.2.

7. Cancelling

7.1 There is no long-term contract. You can cancel at any time with 30 days' notice.

7.2 To cancel, send an email to nikolaj@narto.dk from the email address on your account. We confirm by email. The 30 days run from the day we receive your email.

7.3 The subscription runs until the end of the 30 days. A monthly payment that falls due in that period is still charged.

7.4 Stopping your card, or not using the website, is not a cancellation.

8. Buyout

8.1 You can buy the website for a one-time payment of USD 997, at any time while the subscription runs and no later than the day it ends.

8.2 After the payment we send you the website files within 10 business days, and we start the transfer of any domain we registered for you. The transfer needs you to have an account with a domain provider, and its timing depends on that provider.

8.3 The files are delivered as they are. Contact forms, reports and other functions that run on our systems stop working when the website leaves our hosting. Stock photos, fonts and other third-party material follow their own license terms.

8.4 After a buyout we no longer host, update or support the website, and the subscription ends without the 30 days' notice.

9. Suspension and ending by Narto

9.1 We can end the subscription at any time by email, with immediate effect.

9.2 If we end it for a reason other than those in 9.3, we refund the unused part of the month you have paid for.

9.3 There is no refund if we end it because you have not paid, because you have disputed a correct charge, or because you have broken these terms.

9.4 We may take the website offline at once, without ending the subscription, if its content looks unlawful or misleading, if it is a security risk, if a payment is overdue under section 5, or if someone claims the content infringes their rights. We tell you by email and put it back online when the issue is solved.

10. When the subscription ends

10.1 The website is taken offline. You do not keep the website, unless you have bought it under section 8.

10.2 A domain you own stays yours. You point it somewhere else, and we stop using the access you gave us.

10.3 A domain we registered stays with Narto, unless you have bought it under section 8. We may let it expire.

10.4 On request within 30 days after the end, we send you a list of your inquiries and return material you gave us. After that we may delete them.

10.5 Sections 5.5, 6, 11, 12, 16, 17, 18, 19, 24 and 25 continue to apply after the end.

11. Ownership

11.1 Narto owns the website: the design, the code, the layout, and the text and images we made. While the subscription runs and is paid, you have the right to use the website for your business. That right ends when the subscription ends.

11.2 You own what you give us: your logo, photos, text and business details. You give us the right to use them to build, host and show the website for as long as the subscription runs.

11.3 A domain you already have stays yours. A domain we register for you belongs to Narto.

11.4 Stock photos, fonts, icons, map embeds, open-source software and other third-party material on the website stay subject to their own license terms.

11.5 We may reuse our designs, templates, components and know-how for other customers. We do not reuse your logo, your photos or your business details for other customers' websites.

12. Your content and your responsibilities

12.1 We build the first version from public information about your business, such as your Google listing, your current website, your social media pages, and reviews and photos that are publicly posted about your business.

12.2 You review the website before it goes live. By letting it go live, you approve its content. If you later find something wrong, tell us and we change it.

12.3 You are responsible for the content being correct and lawful. That includes prices, services, service areas, licenses and certifications, insurance and warranty statements, guarantees, customer reviews and testimonials, and before and after photos.

12.4 You confirm that you have the right to use your business name, logo, photos, reviews and any other material that is shown on the website, whether you gave it to us or we collected it from your public pages. If you do not, tell us and we remove it.

12.5 You give us the access to your domain that we need, you answer our questions within a reasonable time, and you keep the email address on your account current.

12.6 You do not ask us to publish content that is unlawful, misleading or that infringes someone else's rights.

13. Laws that apply to your website

13.1 We deliver a website. We do not give legal advice.

13.2 You are responsible for your business and its website following the laws that apply to you. Examples are advertising rules, license and registration disclosures for your trade, privacy notices, cookie rules, and accessibility requirements such as the Americans with Disabilities Act.

13.3 We follow common good practice for accessibility when we build. We do not guarantee that the website meets any specific legal or technical standard. If you tell us something needs to be fixed, we fix it as a change under section 3.

14. Inquiries and personal data

14.1 Inquiries from the forms on your website are sent to you by email. The information in them belongs to you.

14.2 We handle that information on your behalf and only to deliver the service: to send inquiries to you, to store them, to filter spam and to report on them. We do not sell it and we do not use it for anyone else.

14.3 We use other companies to do this, such as hosting, email delivery and customer management software. We keep the information reasonably secure.

14.4 Email can be delayed, blocked or sorted as spam, and our spam filter can hold back a message that looks like spam. We do not guarantee that every inquiry reaches you. Check your inbox and spam folder regularly.

14.5 You are responsible for how you contact the people who send inquiries, including rules on telemarketing, text messages and do-not-call lists, and for any privacy notice your business needs.

14.6 You can ask for a list of your inquiries at any time while the subscription runs and for 30 days after it ends.

14.7 Our privacy policy at nartoweb.com/privacy explains how we handle your own contact and payment details.

15. Other companies' services

15.1 The website depends on services from other companies, such as hosting, domain registration, email delivery, analytics, payment processing and Google. We choose these providers and may change them.

15.2 We are not responsible for their outages, errors, changes, price increases or policy decisions. Domains are also subject to the rules of the domain provider and registry.

16. No promise of results

16.1 We do not promise a number of visitors, calls, inquiries, customers or jobs, any revenue, or a position on Google or other search engines.

16.2 The website and the service are provided as they are and as available. We work to keep everything running, but we do not promise that the website, the forms or the reports are free of interruptions or errors. We may take the website offline for short periods for maintenance.

16.3 We keep backups of the website for our own operations. Keep your own copies of the material you give us.

16.4 Apart from what these terms say, we give no warranties, as far as the law allows.

17. Limits on our liability

17.1 Narto's total liability to you, for everything connected to the website, the service or these terms, is limited to the amount you paid us in the 3 months before the event that caused the claim.

17.2 We are not liable for lost revenue, lost profit, lost customers, lost inquiries, lost data, loss of reputation, or other indirect loss.

17.3 These limits apply to all kinds of claims, whatever their legal basis. They do not apply to loss we cause on purpose or through gross negligence, or where the law does not allow them.

17.4 You must take reasonable steps to limit your loss.

17.5 You must tell us about a claim in writing within 12 months after you discovered, or should have discovered, what the claim is about. After that the claim is lost.

18. Claims from others

18.1 If someone else makes a claim against Narto because of content or information you gave us or approved, your business or its products and services, how you contact or treat the people who send inquiries, or your breach of these terms or of the law, you cover Narto's loss and reasonable costs from that claim, including legal fees.

18.2 We tell you about such a claim without delay and give you the chance to take part in handling it.

18.3 If someone claims that the design or code we created infringes their rights, we fix or replace the affected part, or we end the subscription and refund the month you have paid for. That is your only remedy for such a claim.

19. Confidentiality

Each of us keeps the other's non-public business information confidential and uses it only for the service. This does not apply to information that is public, or that the law requires one of us to disclose.

20. Showing your website as an example

20.1 We may show your website and your business name as an example of our work, on our own website and in our marketing.

20.2 We place a small "Built by Narto" link at the bottom of the website. It stays for as long as we host the website.

21. Calls and communication

21.1 We may record and transcribe our calls with you, to keep notes and to make the changes you ask for. We tell you at the start of the call. If you do not want a call recorded, say so and we turn it off.

21.2 We send notices to the email address on your account. You send notices to nikolaj@narto.dk. An email counts as received on the next business day.

21.3 You agree to receive messages about the service by email.

22. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control. Examples are outages at hosting, internet, domain or payment providers, cyber attacks, power failures, natural events, war, strikes and decisions by authorities.

23. Changes to these terms

We may change these terms with 30 days' notice by email. If you do not agree to a change, you can cancel under section 7. If you keep the subscription after the 30 days, the new terms apply.

24. General

24.1 These terms and the checkout page are the whole agreement between us about the service. They replace earlier agreements about it.

24.2 We may transfer the agreement to another company in our group, or to a company that takes over our business. You may transfer it only with our written consent.

24.3 If part of these terms turns out to be invalid, the rest still applies.

24.4 If we do not enforce a right at once, we can still enforce it later.

24.5 We are independent businesses. Nothing in these terms makes us partners, or one of us the agent or employee of the other.

24.6 These terms give rights only to you and to Narto.

25. Law and disputes

25.1 If you have a complaint, contact us first. We both try to solve it within 30 days.

25.2 These terms are governed by Danish law, without its rules on choice of law. The UN Convention on Contracts for the International Sale of Goods does not apply.

25.3 Disputes are settled by the courts of Denmark. We may also bring a claim for unpaid amounts before the courts where you are located.

25.4 Each of us brings claims only on its own behalf, and not as part of a class or group action.

26. Contact

Narto ApS, Lynghusene 26, 4571 Grevinge, Denmark. CVR 46813227. Email: nikolaj@narto.dk.